Delivery Information

Dispatch and delivery normally takes 3-5 days but where fresh stock is required to be produced, delivery may take a little longer. We will advise you where this is the case.

We use Royal Mail for all deliveries, you will have the option of 1st or 2nd Class Postage. All deliveries will besieged for, requiring a signature for delivery.

We also offer a pick up service from DH4 4QL. If you choose this option, we will contact you to arrange a suitable day and time for pickup.

Returns

By law, all customers in the EU have a 14 working day cooling off period in which they can withdraw from the contract. The 14 days start from the day after the goods were delivered. To cancel the whole order within this time, please get in touch and give us the details including the order number and we will send you the cancellation form.

Where there has been no error on our part with the original order, as soon as we have received the returned goods, we will issue you with a refund for the cost of the goods and the cost of the outgoing delivery charge that you paid. We do not refund the cost of returning the goods to us. We may be able to arrange the courier to collect an item if it is heavy but the cost of this will be deducted from the overall refund.

If you cancel only part of your order, we will not refund any outgoing delivery costs.

Returning goods after 14 days

In all cases, all goods must be in unused condition with packaging intact.

A faulty item?

If you consider the item to be faulty,  please contact us so that we can arrange either a replacement or a refund. Please include as much information,  and photographs if possible, to help us.

My goods have arrived damaged – what do I do?

If the parcel is obviously damaged when it is delivered to you, please write DAMAGED on the courier’s sheet. If you are unable to do this, then please contact us as soon as possible and within two working days of delivery and send us a photo of the damage. We can then either arrange to collect the damaged goods and/or organise a replacement. It is extremely important to keep any damaged goods with the original packaging as they will have to be returned to us in this state.

We would ask that you contact us about damage within 48 hours of receiving your goods so that we can investigate.  Please do not wait several weeks to tell us of a problem as it will be too late and we will be unable to do anything.

My order contains incorrect goods – what do I do?

We’re really sorry that an item has been mispicked. All orders are packed and thoroughly checked , but occasionally mistakes can happen. Please contact us and include the order number, the name of the incorrect item you have received and the name of the product you should have been sent. We will then arrange to collect the incorrect goods and replace them with the correct goods at no charge to you.

We would ask that you contact us about incorrect items within 48 hours of receiving your goods so that we can investigate.  Please do not wait several weeks to tell us of a problem as it will be too late and we will be unable to do anything.